Confeilab is provided by Victor Ferreira de Almeida, trabalhador independente, tax number PT258489804, with address at Rua Condessa Mumadona 87, 4835-056 Guimarães, Portugal (the “provider”). Contact: contato@confeilab.com.
Confeilab is management software for pastry businesses, used in the browser: costs, prices, sales, production and stock. The features and limits of each plan are those published on the pricing page at https://confeilab.com at the time of subscription.
The account is personal. You are responsible for keeping your password secret and for the people you invite to your business, with the access level you choose (employee, manager, administrator). We recommend turning on two-step verification.
Plan prices are shown on the pricing page. The subscription renews automatically at the end of each period (monthly or yearly) until cancelled. The free trial is not charged. Price changes are announced in advance and apply from the following renewal.
Every new business gets a free trial lasting as long as announced on the pricing page at sign-up. The trial does not ask for a payment method and does not turn into a paid subscription on its own. At the end of the trial, if no plan has been activated, the business becomes read-only: the data stays visible, but records cannot be created or changed until a plan is activated.
Purchases are processed by our authorised reseller Paddle.com (“Paddle”), which acts as Merchant of Record and is responsible for charging, issuing the invoice and the VAT or other taxes that apply in the customer’s country. The final price, including taxes, is the one shown at the Paddle checkout. The purchase is also subject to Paddle’s buyer terms.
You can cancel at any time, with no fee and no minimum term, on the business's Subscription page (by the owner or by whoever pays) or by writing to contato@confeilab.com.
Cancellation takes effect at the end of the period already paid; until then everything keeps working, and you can undo it. After that, the business becomes read-only.
Within the legal withdrawal period (14 days in the European Union, 7 days in Brazil, counted from the purchase of the paid plan), you get a full refund, under the Refund Policy, which is part of these Terms. The refund can be requested from Paddle or by emailing contato@confeilab.com.
The data stays stored and visible in read-only mode while the account exists. You can ask at any time for a copy of the business's data or for the deletion of the account and its data by writing to contato@confeilab.com; we reply within the legal deadline. Data the law requires us to keep is kept for the legal period.
An account with no active plan and no sign-in for 6 consecutive months may be deleted, together with the business data, after an email notice sent at least 30 days in advance; signing in is enough to keep it.
The data you record about your business (customers, sales, recipes) is yours. For that data, the business is the controller and the provider acts as processor, under the data processing agreement below.
Data processing agreement (GDPR art. 28): the provider processes the personal data recorded by the business only to provide the service and on the business’s instructions, which are those given by using the service and by these Terms; ensures that anyone processing it is bound by confidentiality; uses only the sub-processors listed in the Privacy Policy, under equivalent obligations; helps the business answer data subject requests and in case of a data breach; and, at the end of the contract, deletes the data (or hands over a copy, on request), unless the law requires it to be kept. The full agreement is available on request at contato@confeilab.com.
The provider uses reasonable means to keep the service available and the data protected, without guaranteeing uninterrupted operation. Cost, price and margin calculations are support tools: the pricing decision is always yours. To the extent permitted by law, the provider’s liability is limited to the amount paid in the twelve months before the event.
The software and the brand belong to the provider. You may not use the service for unlawful purposes, try to access other businesses’ data, overload the service or bypass its technical limits.
Changes are published as a new dated version. When you sign in after a change, you will be asked to read and accept the new version.
These Terms are governed by Portuguese law, without prejudice to the rights that the law of your country of residence grants to consumers, including the Brazilian Consumer Protection Code. For consumer disputes, you may turn to CNIACC — the Portuguese National Centre for Consumer Dispute Information and Arbitration (www.cniacc.pt) or another competent consumer alternative dispute resolution entity, listed on the Portuguese Consumer Portal (www.consumidor.gov.pt). The Portuguese Electronic Complaints Book is available.